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Data protection

Privacy Policy

IntroVisio ("we", "us") respects your privacy. This policy explains which personal data we process when you visit this website or send us a request, on which legal basis, and which rights you have under the EU General Data Protection Regulation (GDPR).

1. Controller

The controller responsible for data processing on this website is IntroVisio. The full company details and contact route are stated in our Legal Notice.

2. Data we process

  • Request form data: company name, contact person, the contact channel you give us (for example a WeChat ID or phone number), country, website, product category, target applications and your message.
  • Technical data: IP address, browser type and version, operating system, referring page, date and time of access. This data is processed by our hosting provider to deliver the site securely.
  • Consent data: your cookie choice, stored locally in your browser.

3. Purposes and legal bases

  • Answering your request and preparing a possible business relationship — Art. 6 (1) (b) and (f) GDPR.
  • Operating, securing and improving the website — Art. 6 (1) (f) GDPR (legitimate interest).
  • Optional analytics cookies — Art. 6 (1) (a) GDPR (your consent).

4. Recipients and processors

We use service providers for hosting, database storage and website delivery. These providers act as processors under written data processing agreements and only process data on our instructions. Where data is transferred outside the European Economic Area, we rely on the EU Standard Contractual Clauses or an adequacy decision.

5. Storage period

We keep request data for as long as needed to handle your enquiry and any resulting business relationship, and thereafter for the statutory retention periods. Data that is no longer needed is deleted.

6. Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing based on legitimate interest. Where processing is based on consent, you may withdraw it at any time with effect for the future. You also have the right to lodge a complaint with a supervisory authority.

7. Cookies

Details of the cookies used on this website and how to manage them are set out in our Cookie Policy.

8. Security

This website is delivered over TLS encryption. Request data is stored in an access-controlled database; only authorised team members can view it.

9. Changes

We may update this policy to reflect changes in our services or in legal requirements. The current version always applies.